ai77's Privacy Policy

ai77 is an online gaming and sports betting platform operated for Bangladeshi players. This Privacy Policy ("Policy") describes how ai77 collects, processes, stores, discloses, and protects the personal information of its users.

By using our website, mobile version, or any related services, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services.

This Policy may be updated from time to time. We will post a notice on the website when changes are made. Continuing to use our services after a new policy is published will be taken to mean that you have accepted the changes.

To operate ai77's services properly and provide users with the best experience, we need certain types of information. We collect information in the following categories:

2.1 Information You Provide Directly

When you create or register an account on our platform, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — services are provided only to users aged 21 and above)
• Valid mobile number (Bangladeshi number)
• Email address
• Information linked to your payment method (bKash, Nagad, Rocket, Upay, or bank account details)
• National ID or other identity document information (when identity verification is required)

2.2 Automatically Collected Information

When you visit our website, certain information is recorded automatically:

• IP address and approximate location
• Browser type and version
• Device information (mobile or desktop, operating system)
• Time of entry and exit from the website, pages visited
• Information obtained from cookies and similar tracking technologies
• Referral URL (the site you came from before reaching us)

2.3 Transaction Information

We keep a secure record of your financial transactions, which includes:

• Date, amount, and method of deposits and withdrawals
• Betting history and gaming activity
• Use of bonuses and promotional benefits
• Wagering progress records

ai77 uses your information only for legitimate and specific purposes. The main purposes for which we use your information are set out below:

The ai77 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the website — login sessions, security tokens, and so on. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferences (language, settings) and provide a personalized experience.
• Analytics Cookies: Used to understand how users interact with the site and to improve the quality of our services.
• Marketing Cookies: Used to display relevant content and offers based on your interests.

4.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working properly.

ai77 never sells, rents, or provides your personal information to third parties for commercial purposes. However, disclosure may be necessary in certain limited circumstances:

5.1 Service Partners

Certain trusted third-party service providers are engaged to operate our platform — such as payment gateways, technology infrastructure providers, and identity verification services. These partners receive only the information necessary for their specific function and are required to follow privacy standards equivalent to this Policy.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, valid authority requests, or applicable law. In such cases, we will disclose only the minimum information required.

5.3 Business Transfers

If ai77 is merged, acquired, or part of its business is transferred, your information may be transferred to the successor entity. You will be notified in advance, and the same standard of privacy protection will be maintained.

5.4 Fraud Prevention

Information may be shared with relevant investigative agencies to prevent financial fraud, account hacking, or other illegal activity.

ai77 applies industry-standard technical and organizational measures to keep your personal and financial information secure.

While we take every security measure available, it is not possible to guarantee that data transfers over the internet are completely secure. You are therefore asked to keep your account password confidential and to contact us if you notice any suspicious activity.

ai77 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained while your account is active and for the applicable legal period after the account is closed.
• Financial Transaction Records: Retained for an extended period for financial audits, dispute resolution, and legal obligations.
• Support Communication Records: Retained for a set period for support quality improvement and dispute resolution.
• Analytics Data: Generally kept in anonymized form, and directly identifiable information is deleted after a set period.

If you request that your account be closed, we will complete the process as soon as possible, though we may be required to retain certain information for a set period due to legal obligations.

ai77 believes every user should have control over their own information. Your key rights are set out below:

• Right of Access: You have the right to know what information we hold about you. This request can be made by emailing [email protected].
• Right to Rectification: If there is an error in your information, you can request a correction. This can be done through account settings or via support.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted — except for information that falls under legal obligations.
• Right to Restrict Processing: In certain cases you may ask that the processing of your information be limited.
• Right to Opt Out of Marketing: An "Unsubscribe" link is available in every marketing email to opt out of promotional communications.
• Right to Lodge a Complaint: If you have an objection about any aspect of this Policy, please contact us directly or lodge a complaint with the relevant authority.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.

ai77's services are strictly for persons aged 21 and above. We do not knowingly collect information from any person under the age of 21.

Providing a date of birth at account registration is mandatory, and we follow a process of confirming age through identity verification. If we become aware that a user is a minor, the relevant account will be closed immediately and their information will be deleted.

If you suspect that a minor is using our platform, please notify us immediately at [email protected].

Our platform serves content from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers may have their own privacy policies.

For payments, bKash, Nagad, Rocket, Upay, and bank transfer services are used. The terms and privacy policies of these payment services apply. You are advised to review the policies of these service providers before completing a transaction.

ai77 is not responsible for the privacy practices or content of third-party services.

ai77 reserves the right to review and update this Privacy Policy from time to time. Changes may be made for the following reasons:

• To align with legal or regulatory changes
• To add new services or technologies
• To further improve privacy protection standards
• To bring greater clarity based on user feedback

For significant changes, we will post a notice on the website and may notify you by email at your registered address. Continuing to use ai77's services after a revised policy is published means you have accepted the new policy.

You are therefore advised to visit this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact ai77's support team:

When emailing us about a privacy matter, please include your account details (the email address or phone number used at registration) so we can respond to your request promptly.